Terms and Conditions

CLINIC TERMS AND CONDITIONS

INFORMATION

All patients are required to provide their contact details; including address, telephone and email in order to secure an appointment. All clients must honestly complete a Medical history form at their first appointment, this is necessary for safety and will inform the consultation and treatment planning process. A photo of the treatment area will also be needed. All information will be treated as confidential and protected in accordance with Data Protection legislation. Patient information will not be shared with third parties and you will not receive unsolicited information from us. You may choose to remove yourself from our mailing list at any time, by unsubscribing.

NEW PATIENT’S & TELEPHONE CONSULTATIONS

New patients must be seen face to face by our own prescribers for consultation and assessment.

Whilst telephone consultations are discouraged, we encourage empowering our clients with information so they can make informed decisions and be confident in the care they will receive. We therefore offer a “Clarity Call” at which time you can speak with one of our medical team and discuss anything related to your intended treatment. You will still need to attend a face to face consultation before your treatment. Clarity calls are scheduled for 30minutes and Patients must call the clinic at the time agreed. If you require further information before booking we will happily send you an information pack. You will also automatically receive this information pack by email once you have booked your treatment. Treatment packs include pre and after care instructions, information on your treatment, information on the products used in your treatment, clinic t&c’s, how the clinic operates with Covid-19.

APPOINTMENTS

Please provide as much notice as possible, if you need to cancel or reschedule your appointment, we ask that this is more then 48hours before your appointment so that we may make best use of our appointment diary and so you avoid a late cancellation fee. When diaries are particularly busy, we may take a nominal deposit, of £50 refundable on attendance, to mitigate missed appointments.

If you do not attend a booked appointment and have failed to advise us of this before 48hours of your appointment, a £20 non-refundable booking fee will be charged to make another appointment, this is fully redeemable against your next treatment.

Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call us and discuss this. Many treatments are contraindicated if you are unwell and can effect your results; this includes colds, cold sores or local skin infections.
If you have had a vaccine within the last two weeks or plan on having one within the next two weeks you are advised to wait outside this time as vaccines can interfere with results of treatments.

You are advised not to have treatment before a special occasion as you may have some swelling or bruising although we do try our very best to avoid this. We also advise against treatment before sun holidays or if using sunbeds as this can cause infection or reactions with your product.

Free review appointments are offered after treatment with Botulinum Toxin as a courtesy at your own request. If you do not avail of this courtesy appointment between weeks 2 and 3 after your treatment no additional treatment will be provided once the review period of 3 weeks (21 days) post treatment has passed. Should you require any adjustments to your toxin treatment the first adjustment is offered freely after this the increased dosage will need to be purchased.

CHILDREN

We do not treat children or young adults under the age of 18.

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms.

PAYMENT

Patients will receive one free of charge initial consultation; subsequent consultations will be subject to a £30 fee.

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

Payment is taken, in full at the time of treatment.

The clinic accepts cash, bank transfer, paypal or major debit and credit cards.

For (Sculptra®) treatment, a non-refundable deposit is taken at the time of booking, when the product will be prepared, a minimum of (3 days) in advance

A discretionary deposit will be taken for some treatments and in some circumstances

REFUNDS

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:

Consultation and assessment

Provision of information and advice

Safe treatment with evidence-based products

Follow up appointments and aftercare advice and support as appropriate

Whilst we endeavour to provide an excellent service consisting of factual, honest and ethical advice, provided in a safe environment by trained healthcare providers using only the best products, we cannot guarantee your results as each patient is an induvial entity that may have unforeseen treatment contraindications or there may be limitations to the products use or clinician`s skill, therefore we cannot offer refunds if the results achieved fail to meet your expectations.

FEEDBACK

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve our quality of service so that we can grow and evolve as a business to best meet your needs. You may submit feedback verbally, via email or via the clinic Facebook page.

COMPLAINTS

If you have a complaint, please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.